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| 24/7 Virtual Care Option | Type of Care | Who Provides Care | How to Access |
|---|---|---|---|
| E-visit | Answer a brief questionnaire to receive care from a physician. You’ll get a response within 2 hours — usually sooner. | Doctor | Complete the e-visit questionnaire through the Kaiser Permanente app or kp.org.3 |
| Get care now with a doctor | Have an on-demand video or phone visits with a doctor for urgent health concerns — usually in less than 30 minutes.1 | Doctor | Get Care Now with a doctor from Kaiser Permanente anywhere in the U.S. through the Kaiser Permanente app or kp.org.3 |
| Phone advice | Talk with a nurse for advice, scheduling appointments, and more. | Nurse | Call 800-777-7904 (TTY 711). |
| Chat online with KP | Text chat in real time with an advice nurse or Member Services. |
Nurse for care advice Member Services for plan information |
Click Chat with KP on the Kaiser Permanente app or kp.org.3 |
| Type of Care | Medical Center | Hours | How to Access | |
|---|---|---|---|---|
| After Hours Care |
Mild health concerns • Ear and neck pain • Rash • Urinary tract infection • Minor injuries • Cold, sinus, and flu-like symptoms |
MARYLAND
• White Marsh • Woodlawn VIRGINIA • Ashburn • Fredericksburg |
3–11 p.m. Monday
through Friday 9 a.m.–5 p.m. Saturdays and Sundays; closed holidays |
Make an appointment by calling 800-777-7904 (TTY 711). |
| Urgent Care |
Moderate health concerns
(plus those listed above) • Stomach and back pain • Deep cuts • Skin infections • Sprains and strains • Vomiting • Nausea • Diarrhea |
MARYLAND
• Camp Springs • Kensington VIRGINIA • Reston |
3–11 p.m. Monday
through Friday 9 a.m.–5 p.m. Saturdays and Sundays; closed holidays |
Make an appointment by calling 800-777-7904 (TTY 711). |
| 24/7 Advanced Urgent Care |
Serious health concerns
(plus those listed above) • Broken bones • Breathing trouble • Chest discomfort Health services • Urgent outpatient services • Advanced imaging • Cardiac and extended monitoring • Lab and pharmacy Emergency and family medicine physicians are on-site with specialists available on-call. |
DC • Capitol Hill MARYLAND • Gaithersburg • Largo • Lutherville-Timonium • South Baltimore County VIRGINIA • Caton Hill • Tysons Corner |
24/7 | Walk-in anytime — no appointment required. |
* An emergency medical condition is one that, in the absence of immediate medical attention, may result in 1) placing the health of the individual (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy, 2) serious impairment to bodily functions, or 3) serious dysfunction of any bodily organ or parts.
1 Cost share depends upon your plan. For specific information, please check your Membership Agreement, RI 73-047, Evidence of Coverage or, Certificate of Insurance.
White Marsh After Hours Care
(by appointment only)
4920 Campbell Blvd.
Nottingham, MD 21236
800-777-7904 (TTY 711)
Monday through Friday, 3 p.m. to 11 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.
Closed holidays
Woodlawn After Hours Care
(by appointment only)
7141 Security Blvd.
Baltimore, MD 21244
800-777-7904 (TTY 711)
Ashburn After Hours Care
43480 Yukon Dr.
Ashburn, VA 20147
800-777-7904 (TTY 711)
Monday through Friday, 3 p.m. to 11 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.
Closed holidays
Fredericksburg After Hours Care
1201 Hospital Drive
Fredericksburg, VA 22401
800-777-7904 (TTY 711)
Monday through Friday, 3 p.m. to 11 p.m.
Saturday, Sunday, 9 a.m. to 5 p.m.
Closed holidays
Camp Springs Urgent Care
(by appointment only)
6104 Old Branch Ave.
Temple Hills, MD 20748
800-777-7904 (TTY 711)
Monday through Friday, 3 p.m. to 11 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.
Closed holidays
Kensington Urgent Care
(by appointment only)
10810 Connecticut Ave.
Kensington, MD 20895
800-777-7904 (TTY 711)
Monday through Friday, 3 p.m. to 11 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.
Closed holidays
Reston Urgent Care
(by appointment only)
1890 Metro Center Drive
Reston, VA 20190
800-777-7904 (TTY 711)
Monday through Friday, 3 p.m. to 11 p.m.
Saturday and Sunday, 9 a.m. to 9 p.m.
Closed holidays
Gaithersburg Advanced Urgent Care
(open 24/7)
655 Watkins Mill Road
Gaithersburg, MD 20879
800-777-7904 (TTY 711)
Lutherville-Timonium Advanced Urgent Care
(open 24/7)
2391 Greenspring Drive
Lutherville-Timonium, MD 21093
800-777-7904 (TTY 711)
South Baltimore County Advanced Urgent Care
(open 24/7)
1701 Twin Springs Road
Halethorpe, MD 21227
800-777-7904 (TTY 711)
Caton Hill Advanced Urgent Care
(open 24/7)
13285 Minnieville Rd
Woodbridge, VA 22192
800-777-7904 (TTY 711)
Tysons Corner Advanced Urgent Care
(open 24/7)
8008 Westpark Drive
McLean, VA 22102
800-777-7904 (TTY 711)
Kaiser Permanente Capitol Hill Advanced Urgent Care
(open 24/7)
700 2nd St. NE
Washington, DC 20002
800-777-7904 (TTY 711)
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| Centros de atención de urgencia de Kaiser Permanente | Salas de emergencias | |
|---|---|---|
 |
Menos tiempo de espera: llame para registrarse y saber cuándo acudir, y se le atenderá lo antes posible. | El tiempo de espera promedio en las salas de emergencias es de más de 4 horas.1 |
 |
Los costos compartidos para la atención de urgencia son bajos.2 | Los copagos para la atención en la sala de emergencias son mucho más altos.1 |
 |
Nuestro personal sabe los medicamentos que toma, conoce sus afecciones y tiene a la mano su historia clínica. | La mayoría de los hospitales no cuentan con su historia clínica, y lo atenderá un profesional que no conoce sus antecedentes médicos. |
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Se ofrecen servicios de laboratorio, farmacia y radiografías en un solo lugar. | Es posible que deba conducir hasta una farmacia para surtir los medicamentos que le receten en la sala de emergencias. |
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Un enfermero de consulta le indicará cómo llegar al centro médico más cercano que ofrece atención de urgencia. | Quizá no sepa dónde está el hospital más cercano. |
 |
Su médico de atención primaria recibe, de manera automática y al instante, el registro de su visita, los resultados, los medicamentos que le recetaron y más. | Su médico personal solo recibe la información sobre su visita a la sala de emergencias si usted se la proporciona. |
¿Necesita más información para saber cuándo acudir a un centro de atención de urgencia en vez de a la sala de emergencias? Llámenos al 800-777-7904 (TTY 711).
| Kaiser Permanente Urgent Care centers | Emergency rooms | |
|---|---|---|
|
|
Shorter wait time — call for a check-in time and we will take care of you ASAP | Average wait times at emergency rooms are more than 4 hours1 |
|
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Low Urgent Care cost share2 | Significantly higher ER co-pays1 |
|
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We know your medications, medical conditions, and medical history when you come in | Most hospitals don’t have your medical record, and you’ll see a physician who isn’t familiar with your history |
|
|
Lab, pharmacy, and X-ray all under one roof | You may need to drive to a pharmacy to fill a prescription after your ER visit |
|
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Advice nurse can give you directions to closest medical center that offers Urgent Care | You may not know where the closest hospital is |
|
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Your primary care physician automatically and instantly gets a record of your visit, the results, any medicines prescribed, and more | Your personal doctor likely only gets information about your ER visit if you provide it |
Need further clarification for when to visit an Urgent Care clinic versus an emergency room? Call us at 800-777-7904 (TTY 711).
