We make it easy to get care, so you can focus on being healthy. And you have many options, including in-person care, telehealth care, and urgent and emergency care.
In-person appointments
Our state-of-the-art medical centers offer many services under one roof, so you can get care in less trips.
Video and phone appointments
Schedule a face-to-face video visit or phone appointment with a Kaiser Permanente clinician.1
24/7 care
Get on-demand support with 24/7 care advice by phone or chat with a clinician 24/7.
E-visit questionnaires
Use our online symptom checker for certain conditions and get personalized care advice within a few hours.
Prescription delivery
Fill most prescriptions for delivery to your home, or same-day pickup at our facilities.2
Message your doctor’s office with nonurgent questions and usually get a response within 48 hours.
1 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state.
2 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, D.C., and certain locations outside the service area.
3 An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
4 MinuteClinic and Concentra payment experiences vary by plan.
5 This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the United States. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
Find out how convenient it is to switch.
Connect with a Kaiser Permanente advisor to learn more: 855-539-4197 (TTY 711), Monday through Friday, 10 a.m. to 9 p.m.
