Getting care
We make it easy to get care, so you can focus on being healthy. And you have many options, including in-person care, telehealth care, and urgent and emergency care.
Convenient ways to get care
In-person appointments
Our state-of-the-art medical centers offer many services under one roof, so you can get care in less trips.
Video and phone appointments
Schedule a face-to-face video visit or phone appointment with a Kaiser Permanente clinician.1
24/7 care
Get on-demand support with 24/7 care advice by phone or chat with a clinician 24/7.
E-visit questionnaires
Use our online symptom checker for certain conditions and get personalized care advice within a few hours.
Prescription delivery
Fill most prescriptions for delivery to your home, or same-day pickup at our facilities.2
Message your doctor’s office with nonurgent questions and usually get a response within 48 hours.
On kp.org, your online health care hub, you can schedule and manage appointments, fill prescriptions, send messages to your care team, and more. Your care is always accessible online.
Plus, with the KP smartphone app, you’ll carry many of the services of kp.org right in your pocket.
Urgent care saves time, money, and stress
Kaiser Permanente Urgent Care centers offer extended hours or 24-hour care with most services in the same location. Plus, all our urgent care doctors have access to your health history, which means they can help resolve your issues quickly and efficiently. Learn more.
When is urgent care right for you?
Have a broken bone, an infection, belly pain, or another minor illness? Urgent care can help you with medical issues that require prompt attention, but aren’t emergencies.
Emergency care
If you think you are having a medical or psychiatric emergency, immediately call 911 or go to the nearest hospital.3 Do not attempt to access emergency care through this website.
Not sure which care is right for you?
If you need help choosing the care that’s right for you, contact us 24/7 at 800-777-7904 (TTY 711).
Care while traveling
- If you get hurt or sick while traveling, you’re covered for emergency and urgent care anywhere in the world.
- Get urgent care at a MinuteClinic (in select CVS and Target stores) or Concentra urgent care center when you’re traveling outside a Kaiser Permanente area.4
- We can also help you before you leave town by checking to see if you need a vaccination, refilling eligible prescriptions, and more.
Just call us or go online:
24/7 Away from Home Travel Line: 951-268-3900.5
Or visit us online at kp.org/travel.
1 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state.
2 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.
3 An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
4 MinuteClinic and Concentra payment experiences vary by plan.
5 This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the United States. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
Easy to Join
Find out how convenient it is to switch.
Connect with a Kaiser Permanente advisor to learn more: 800-324-9208 (TTY 711), Monday through Friday, 10 a.m. to 9 p.m.