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Kaiser Permanente Member Services

800-777-7902 (toll free) or TTY 711
Monday through Friday from 7:30 a.m. to 9 p.m. (except holidays)

Kaiser Permanente Medicare Member Services

888-777-5536 (toll free) or TTY 711
Open 7 days a week from 8 a.m. to 8 p.m.

Advice Line

Talk with a licensed care clinician day or night for advice, appointment scheduling, and more at no cost.
800-777-7904 (TTY 711), 24 hours a day, 7 days a week.

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For questions about your benefits, preauthorizations, or external referral requests, call Member Services at 800-777-7902 (TTY 711), Monday through Friday, 7:30 a.m. to 9 p.m. (except holidays).

If you need help choosing the care that’s right for you, contact us 24/7 at 800-777-7904 (TTY 711).

To cancel an appointment, log onto kp.org or call us 24/7 at 800-777-7904 (TTY 711).

If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.¹ Do not attempt to access emergency care through this website.

¹An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

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Connect with a Kaiser Permanente advisor to learn more: 800-324-9208 (TTY 711), Monday through Friday, 10 a.m. to 9 p.m.

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