Getting care

We make it easy to get care, so you can focus on being healthy. And you have many options, including in-person care, telehealth care, and urgent and emergency care.

Convenient ways to get care

In-person appointments

Our state-of-the-art medical centers offer many services under one roof, so you can get care in less trips.

Video and phone appointments

Schedule a face-to-face video visit or phone appointment with a Kaiser Permanente clinician.1

24/7 care

Get on-demand support with 24/7 care advice by phone or chat with a clinician 24/7.

E-visit questionnaires

Use our online symptom checker for certain conditions and get personalized care advice within a few hours.

Prescription delivery

Fill most prescriptions for delivery to your home, or same-day pickup at our facilities.2


Message your doctor’s office with nonurgent questions and usually get a response within 48 hours.

On, your online health care hub, you can schedule and manage appointments, fill prescriptions, send messages to your care team, and more. Your care is always accessible online. Plus, with the Kaiser Permanente smartphone app, you’ll carry many of the services of right in your pocket.

Urgent care saves time, money, and stress

Kaiser Permanente Urgent Care centers offer extended hours or 24-hour care with most services in the same location. Plus, all our urgent care doctors have access to your health history, which means they can help resolve your issues quickly and efficiently. Learn more.

When is urgent care right for you?

Have a broken bone, an infection, belly pain, or another minor illness? Urgent care can help you with medical issues that require prompt attention, but aren’t emergencies.

Emergency care

If you think you are having a medical or psychiatric emergency, immediately call 911 or go to the nearest hospital.3 Do not attempt to access emergency care through this website.

Not sure which care is right for you?

If you need help choosing the care that’s right for you, contact us 24/7 at 800-777-7904 (TTY 711).

Learn more about our urgent care.

Care while traveling

Life doesn’t stop when you leave home, and neither should your health care. If you get hurt or sick while traveling, Kaiser Permanente members can receive care anywhere in the world.

In the United States

Kaiser Permanente operates in California, Colorado, the District of Columbia, Georgia, Hawaii, Maryland, Oregon, Virginia, and Washington State. In states where Kaiser Permanente does not operate, members can get urgent and emergency care from Cigna’s PPO network4 of health care professionals, MinuteClinic® locations and pharmacies, and Concentra clinics.5 For help locating care, call 951-268-3900.


Traveling outside the United States? For help locating emergency or urgent care, call 001-951-268-3900 (from a landline phone) or 951-268-3900 (from a mobile device).6

For additional information, visit us online at

1 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state.

2 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.

3 An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

4 The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PO Network is available through Cigna’s contractual relationship with the Kaiser Permanente health plans. The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

5 MinuteClinic and Concentra payment experiences vary by plan.

6 This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the United States. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.

Easy to Join

Find out how convenient it is to switch.

Connect with a Kaiser Permanente advisor to learn more: 800-324-9208 (TTY 711), Monday through Friday, 10 a.m. to 9 p.m.