Your health is our mission
You have many options for health care in civilian life. It can be difficult to find the right choice for you and your family. But you gave our nation security, so you deserve to feel secure in your choices for your family’s health.
Kaiser Permanente is here to help make this important decision an easy one. We designed this website as a resource as you navigate health care, and we hope it helps you make the best decision possible.
Need to be briefed on heath care? Start here.
Familiar integrated care system
Kaiser Permanente is built to provide care much like the military. Our medical centers, hospitals, and other health care facilities are all connected, with most services readily available in one location — just like military treatment facilities (MTFs).
Your doctors and specialists work with you and each other to personalize your care, and all your medical information is readily available in your digital health record.
Supporting our veterans and their families has been one of our core values since World War II. Many of our 1,800+ physicians are veterans themselves, so they understand your unique health needs and provide personalized care that honors your service. They practice in the Mid-Atlantic Permanente Medical Group (MAPMG), the largest multispecialty medical group in the region, which exclusively treats our members.
Our physicians are often recognized as Top Doctors,1 and our health plans are top-rated in the region — and among the top-rated in the nation.2
Seamless VA integration
You keep full access to your VA benefits on top of our best in class care, so you and your family have the freedom to get care on your terms. Your Kaiser Permanente care team will coordinate with your VA providers to support your overall health.
We’ll also help you submit claims, including Nexus letters to qualify for disability care.
A complete model of care you can trust
Coordinated care that serves you anytime, anywhere
We’re more than health care — we’re an integrated health system where every aspect of your care works together, so you don’t have to connect the dots.
In one trip to our medical centers, you can have an in-person primary care appointment, get bloodwork in the lab, and fill a new prescription in the pharmacy — all under one roof. Then you can have future refills delivered to your home and virtual follow-up appointments. Our care adapts to your lifestyle so you and your family can focus on living your best lives.
Save time and trips
We’re built to provide care much like the military. Just like MTFs, each of our 35+ medical centers throughout the region offers many services under one roof, including primary care, specialty care, pharmacy, lab, radiology, and more.
Stay connected
Your medical history, past appointments, test results, and more are all stored on your digital health record — even care you receive through the VA. No matter where or how you access care, whether in person at the VA or through our virtual care options, your providers are up to date on your health so they can provide personalized care.
Access care 24/7
Get care when and where you need it with our comprehensive virtual care options, including phone and video appointments, e-visits, 24/7 nurse advice line and text chat, and more. See real-time availability for all our care options to get care when and where you need it — plus cost estimates based on your plan.
The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2024), Arlington Magazine (2023), Baltimore magazine (2023), Bethesda magazine (2023), and Washingtonian magazine (2023).
In the NCQA Commercial Health Plan Ratings 2023, our commercial plan is rated 5 out of 5, the highest rating in the region. Only one other commercial plan in the nation is rated 5 out of 5. Likewise, In the NCQA Medicare Health Plan Ratings 2023, our Medicare plan is rated 4.5 out of 5, the highest rating in the region.
Small business
844-248-8396
Monday – Friday, 9 a.m. – 10p.m.
Civilian veterans
800-514-3475 (TTY 711)
Monday – Friday, 10 a.m. – 9 p.m.
Federal and Postal employees
800-514-3480 (TTY 711)
Monday – Friday, 10 a.m. – 9 p.m.
Employer-sponsored plans
800-324-9208 (TTY 711)
Monday – Friday, 8 a.m. – 11 p.m.
Medicare
855-226-1765 (TTY 711)
7 days a week, 8 a.m. – 8 p.m.
Individuals & Families
800-518-3769
Monday – Friday, 9 a.m. – 10p.m.
Military retirees (Medicare-eligible)
866-975-7803 (TTY 711)
7 days a week, 8 a.m. – 8 p.m.
