Members

Cultivate whole-body wellness with comprehensive oral care from Kaiser Permanente Smile

For more information, call Member Services at 888-798-9868 (TTY 877-855-8039).

As a member, you have access to Kaiser Permanente Smile, a comprehensive suite of dental plans that provide holistic benefits designed to support improved oral health.

Since it’s important to prevent and treat dental problems as part of your overall health, the right dentist is a vital part of your care team. They’ll not only help keep your mouth healthy, but also help spot medical problems. That’s why, as part of Kaiser Permanente’s integrated system, Smile dentists can access members’ online digital oral health records and offer guidance for necessary dental exams, X-rays, follow-up appointments, and more.

With Smile, you can choose any provider, including specialists, within the network and change any time, for any reason. And each family member can see a different dentist. All plan members have access to these additional benefits:

  • Access teledentistry for urgent concerns
  • Skip filing claims by paying directly at your network provider’s office
  • Access the searchable online provider directory
  • Nominate a favorite non-network dentist to become a Smile provider
  • Print your dental ID card

It’s easy to manage dental care with Smile’s 24-hour, self-service online portal, accessible via the Kaiser Permanente member portal or the Kaiser Permanente app.1 Simply log in to:

  • Find a dentist
  • Make appointments
  • Review dental benefits
  • View dependents enrolled in your dental plan
  • Educational content on dental hygiene
  • And more

Member resources

Dental provider directory

Nominate a provider

With video visits, you can speak to your personal doctor and any other care providers face-to-face from anywhere you like, using a camera-equipped computer or smartphone. Appointments can often be made the same day or within a few days. And because you and your care team can access all your health information online through your personal electronic health record, you get the same convenient, personalized care through virtual visits as you do in person. Video visits are available for many medical conditions and specialties.

CONDITIONS
  • Behavioral health concerns, including sleep or mood problems
  • Cough, cold, flu, sore throat, allergies, sinus issues
  • Nausea/vomiting/diarrhea (no abdominal pain)
  • Minor injuries/aches and pains
  • Skin conditions
  • Urinary issues
  • Pink eye
  • Follow-up care for conditions that have not improved
  • Medication questions and consultations
SPECIALTIES
  • Internal and family medicine
  • Behavioral health4
  • Obstetrics-gynecology
  • Ophthalmology4
  • Cardiology4
  • Dermatology4
  • Gastroenterology4
  • Urgent care
  • Physical therapy4

When you need immediate care, you are covered at any Kaiser Permanente Urgent Care or Advanced Urgent Care center. Walk-in appointments are welcome. We have 14 locations, 6 of which are open 24 hours a day, 7 days a week—visit kp.org/urgentcare/mas for specific locations and hours.

Transition of care

Kaiser Permanente members with dental coverage will be transitioned to LIBERTY starting January 1, 2024, and will receive a welcome package with details on dental plan benefits and a new dental ID card. As your dental care is being transitioned to LIBERTY, please review these transition of care documents:

Commercial

Medicare

Virtual care for dental emergencies

The Kaiser Permanente Smile portfolio offers Kaiser Permanente members access to an innovative self-service teledentistry program, which allows them to get prompt care for dental emergencies. You can easily schedule a virtual visit with a licensed dentist from the LIBERTY Dental Plan to get the care you need — whether it’s pain or discomfort, swelling, or bleeding — when your primary dentist is unavailable.

This service is available Monday through Friday, from 8:30 a.m. to 4 p.m.

GETTING CARE

If you need emergency care after hours, you can contact a contracted national provider outside of the LIBERTY Dental Plan at 888-798-9848. An agent will ask about your symptoms, and if they’re considered a dental emergency, you’ll be transferred for a virtual appointment with a dentist. The dentist will evaluate your condition and provide you with your next care steps, which may include in-person visits to your provider or another provider within the LIBERTY network. After your virtual visit, your care summary and needs will be electronically delivered to LIBERTY, whose Customer Care Unit will follow up with you within 48 hours to ensure your dental needs have been met. If your symptoms are not considered to be a dental emergency, your inquiry will be sent to LIBERTY and the Customer Care Unit will follow up on the next business day to assist you.

CHECK YOUR BENEFITS

If you’re unable to see your primary dentist during a dental emergency, you may have a cost to use the teledentistry service based on your plan. For more information, please contact the LIBERTY Dental Plan Member Services number on the back of your dental ID card to check your benefits.

To schedule a no-cost teledentistry visit, call 888-798-9848 or go to the top of the LIBERTY Dental Care homepage and scan the QR code to book.

Preventive dental care for diabetic patients

Kaiser Permanente understands the special needs of our diabetic members and the connection between oral health and diabetes outcomes. That’s why we encourage preventive dental care, which can reduce health care costs for hospitalizations, emergency room visits, and medications for adults with chronic diseases, such as diabetes.

Kaiser Permanente Smile offers a Diabetes Program as an additional benefit to improve oral health of all enrolled Kaiser Permanente members.

Learn more about or enroll in our Diabetes Program.

1To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057
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