You don‘t need a referral to see a therapistYou can make an appointment to see a therapist without a referral from your personal doctor. And if you ever want to change your provider, our care team will assist you in finding the best fit for your needs.
Schedule a video visit,1Routine appointments take place during regular office hours. You need to be located in Maryland, Virginia, or Washington, DC, during a visit and must have a camera-equipped computer or mobile device. Once you have been evaluated, you may book a video visit with your mental health provider.
Get care by phone 24/7Simply call our Member Service Contact Center at 1-800-777-7904 or TTY 711, 24 hours a day, 7 days a week (closed holidays). We can help you access crisis intervention and guidance, get referrals, and connect to many other resources.
Call or email your doctor‘s officeOr request a nonurgent appointment with your doctor online. You may also set up a telephone appointment or meet face-to-face by video on your computer or mobile device.1
For emergency careIf you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.2
Speak with a wellness coach
Work with a personal wellness coach by phone, and explore options for meeting your health goals. Call 1-866-862-4295.
Take a class
Choose from health classes and support groups at many of our facilities. Visit kp.org/classes to see what’s available in your area. Some classes may require a fee.
Our mental health team is passionate about helping people. They include:
- Adult psychiatrists
- Child and adolescent psychiatrists
- Addiction medicine physicians
- Licensed clinical social workers
- Psychiatric clinical nurses
- Substance abuse counselors
- Health educators
Primary care settings
You have a range of therapy and treatment choices. As your partners in care, we’ll help you select the options that are right for you. Typical services include:
- Self-care resources
- Health education programs
- Co-location of services
- Medication management
- Depression screening
Not all care requires a stay in a facility. We’ll work with you to choose the options that best meet your needs. Typical services include:
- Clinical evaluation
- Crisis intervention (24/7 access)
- Individual psychotherapy
- Group psychotherapy
- Family therapy
- Mental health and wellness classes
- Case management
- Outpatient detox
- Psychopharmacological treatment
- Dual-diagnosis programs
- Electroconvulsive treatment
- Transcranial magnetic stimulation
Intensive outpatient programs
Sometimes, care can be both intensive and provided on an outpatient basis at our medical center locations. Typical services include:
- Intensive outpatient programs for adults
- Intensive outpatient programs for adolescents
- Chemical dependency intensive outpatient programs
- Intensive case management
When inpatient care is needed, we’ll help find the facility and program that’s right for you. Typical services** include:
- Crisis evaluation and management
- Inpatient psychiatric hospitalization
- Inpatient detoxification
- Crisis residential/ hospital alternative treatment programs
- In Washington, D.C., parts of Maryland, and northern Virginia: Permanente psychiatrists make rounds in premier hospitals
Our mental health providers and even our primary care physicians are trained to screen patients for suicide risk. Because we coordinate care so closely among our providers, we can identify those at risk quickly and get them the care they need right away.
Beyond therapy, medication, and treatment
You can take advantage of classes and screening tools to help you keep your mind, body, and spirit in a healthy balance.
- Condition-specific online classes (note some may require a fee)
- Online self-assessment tools
- Digital therapeutic and wellness tools
- Personalized mental health and wellness plans
- Support groups
- Trusted online communities
- Emotional wellness podcasts
1Video visits are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at kp.org. You must be present in Maryland, Virginia, or Washington, DC, for visits with your primary care physician or mental health provider. For urgent video visits with an emergency doctor, you may also be present in West Virginia, Florida, North Carolina, or Pennsylvania. For certain medical or mental health conditions. For video visits with a mental health provider, appointments can be scheduled for follow up care.
2Offered through our premier hospital partners. Kaiser Permanente premier hospitals are independently owned and operated hospitals and are not affiliated entities of Kaiser Permanente. The availability of care and services may be changed at any time.